Effective Date: 22 July 2026

Thank you for shopping with Shama Jewelry Hub. We strive to provide high-quality jewelry and a seamless shopping experience. Please read our Refund & Cancellation Policy carefully before placing an order.

By placing an order on our website, you agree to the terms outlined below.

1. Order Cancellation

Cancellation by Customer

• Orders may be cancelled only before they are processed or shipped.

• Once an order has been shipped, it cannot be cancelled.

• To request a cancellation, please contact us as soon as possible using the contact details provided below.

Cancellation by Shama Jewelry Hub

We reserve the right to cancel any order due to:

• Product unavailability.

• Pricing or technical errors.

• Payment verification failure.

• Suspected fraudulent or unauthorized transactions.

• Any other unforeseen circumstances.

If we cancel an order after payment has been received, the full amount paid will be refunded to the original payment method.

2. Returns

If you receive a product that is damaged, defective, incorrect, or incomplete, please notify us within 48 hours of delivery.

To process your return request:

• The product must be unused and in its original condition.

• All original packaging, tags, invoices, certificates, and accessories (if applicable) must be included.

• Clear photos or videos of the damaged or incorrect product may be required for verification.

Requests received after the specified reporting period may not be eligible for return.

3. Non-Returnable Items

The following items are not eligible for return or exchange unless they are damaged or incorrect upon delivery:

• Customized or personalized jewelry.

• Earrings (for hygiene reasons).

• Products damaged due to misuse, improper handling, or normal wear and tear.

• Products returned without original packaging or proof of purchase.

• Gift cards or promotional items.

4. Refund Policy

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund request.

If approved:

• Refunds will be processed to the original payment method used during purchase.

• The refund will generally be processed within 7–10 business days, depending on your bank or payment provider.

Shipping charges, COD charges (if applicable), and other service fees are generally non-refundable unless the return is due to our error.

5. Exchange Policy

We may offer an exchange only in the following situations:

• You received the wrong product.

• The product arrived damaged or defective.

• The item has a verified manufacturing defect.

Exchange requests are subject to product availability.

6. Return Shipping

• If the return is due to our error (wrong, damaged, or defective product), we may arrange a return pickup or reimburse reasonable return shipping charges.

• If the return is for any other approved reason, the customer may be responsible for return shipping costs.

7. Refund Processing Time

After the returned product passes inspection:

• Refund initiation: Within 2–5 business days.

• Credit to your original payment method: Typically within 7–10 business days, depending on your bank or payment gateway.

Processing times may vary based on your financial institution.

8. How to Request a Return or Cancellation

To request a cancellation, return, exchange, or refund, please contact us with the following details:

• Order Number

• Customer Name

• Contact Number

• Reason for the request

• Supporting photographs (if applicable)

9. Contact Us

For any questions regarding this Refund & Cancellation Policy, please contact us:

Shama Jewelry Hub

Email: shamajewelshub@gmail.com

Phone: +91 8003665882

Address:
First Floor, Room No. A-219,
Sarraf Katla, Thakur Pachewar Ka Rasta,
Chokri Ghat Darwaza,
Jaipur, Rajasthan – 302003, India

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)