Effective Date: 22 July 2026

At Shama Jewelry Hub, we are committed to delivering your orders safely and on time. This Shipping & Delivery Policy outlines our shipping process, delivery timelines, and related information.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

• Orders are processed after successful payment confirmation.

• Orders are typically processed within 1–3 business days (excluding Sundays and public holidays).

• During festive seasons, sales, or promotional events, order processing may take additional time.

2. Shipping Coverage

We currently ship across India.

For international shipping inquiries, please contact us before placing your order.

3. Delivery Timeline

Estimated delivery times are as follows:

• Metro Cities: 3–7 business days

• Other Cities & Towns: 5–10 business days

• Remote Locations: 7–12 business days

These timelines are estimates and may vary depending on courier availability, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

• Shipping charges, if applicable, will be displayed during the checkout process before payment.

• Any promotional offers related to free shipping will be communicated on the website or during checkout.

5. Order Tracking

Once your order has been shipped, you will receive:

• A shipping confirmation via Email and/or SMS.

• A tracking number along with the courier partner details, enabling you to monitor your shipment.

6. Delivery Attempts

Our courier partners will make delivery attempts according to their standard delivery policies.

If delivery cannot be completed due to:

• Incorrect or incomplete address,

• Incorrect contact details,

• Customer unavailability,

• Refusal to accept the shipment,

the order may be returned to us. Additional shipping charges may apply for re-dispatch of the order.

7. Delayed Delivery

While we strive to deliver every order within the estimated timeframe, delays may occur due to:

• Weather conditions

• Natural disasters

• Public holidays

• Political disturbances

• Courier service delays

• Government restrictions

• Incorrect delivery information provided by the customer

Shama Jewelry Hub shall not be held liable for delays caused by circumstances beyond our reasonable control.

8. Damaged or Tampered Packages

If you receive a package that appears damaged, tampered with, or opened:

• Do not accept the package if possible.

• Inform the courier representative immediately.

• Contact our customer support within 24 hours of the delivery attempt with photographs of the package.

We will investigate the issue and provide an appropriate resolution.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Shama Jewelry Hub will not be responsible for delays or failed deliveries resulting from incorrect or incomplete addresses or contact details provided during checkout.

10. Order Cancellation After Shipment

Once an order has been shipped, it cannot be cancelled. Any cancellation, return, or refund request after dispatch will be handled in accordance with our Refund & Cancellation Policy.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Shama Jewelry Hub

Email: shamajewelshub@gmail.com

Phone: +91 8003665882

Address:
First Floor, Room No. A-219,
Sarraf Katla, Thakur Pachewar Ka Rasta,
Chokri Ghat Darwaza,
Jaipur, Rajasthan – 302003, India

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)